FAQ

Key Info

You can contact us via the Live Chat function on our website or in App. Alternatively, you can email us support@chasebet.com.au

We are licensed through the NSW Greyhound Welfare & Integrity Commission (NSW GWIC) and authorised by NSW Gaming and Racing.

Check out our terms and conditions on our website or in the App.

We currently offer betting across multiple forms of Racing and Sport from Australia and around the world. Take a look at our homepage menus options to discover more.

We do not offer live, in play betting...... yet.

Joining Chasebet?

Sign Up here

The ID verification process when you sign up is automatic and run through a third party, Green ID.

If you get stuck or something goes wrong, we can verify your ID manually through the Live Chat. We just need a copy (image) of at least 2 forms of ID, including your Driver’s License, Passport, Medicare Card, for example.

This process should happen automatically when you deposit via debit card. If you get stuck or something goes wrong, contact Live Chat 9am-9pm to resolve.

In the Log In screen, select the option ‘Forgot Password’ and enter your email address when prompted. A link to reset your password will be emailed to you.

If you haven’t already, download our app and leave us a review.

No. You must only ever operate an account that is in your name and registered to you.

1. Accessing the 'Account' menu on our website or app, then click on the 'Responsible Gambling' menu which will show Account Closure. Click on 'Close Account' button; or
2. Contacting Chasebet via email at support@chasebet.com.au
3. Speak to our customer service team on live chat 9am-9pm (Sydney Time) or
4. Call (02) 8001 6427 - Provide full name, date of birth, home address and mobile for account verification purposes.

BetStop - the National Self-Exclusion Register™ is a safe and free Australian Government initiative to block yourself from all licensed Australian online and phone gambling providers. You can register at any time. Visit https://www.betstop.gov.au/

Deposits

We accept deposits via debit card, Apple Pay or PayID. Simply follow the prompts when you select ‘Deposit’.

All of our deposit methods are instant.

The minimum deposit is $10.

Deposit within your means so that you can enjoy your punting responsibly. Under AUSTRAC AML / CTF requirements deposits over $10,000 require Chasebet to undertake mandatory reporting.

Contact us via the Live Chat or email us at support@chasebet.com.au

You can select the way you would like to limit your deposits, either daily, weekly, fortnightly or monthly. See your options and the tools available to help you gamble responsibly on our website or in the App.

Contact us immediately via the Live Chat.

From time to time, we run promotions for our members. Sign up and check out our current promotions or pop into the Live Chat when you are signed in and ask what we have got going. Third parties do not have the authority to make offers on Chasebet's behalf. Please speak directly with Chasebet.

Withdrawals

We process withdrawals at 10.00am and 4.30pm, seven days a week. For withdrawals over $1,000 Fast Payment OSKO may be undertaken for eligible clients and transactions (not including public holidays). Withdrawals under $1,000 will be processed via bank batch files which are subject to bank distribution time frames. This is traditionally less frequent over weekends and public holidays. Withdrawals can take anywhere from a few hours to two business days to arrive, depending on your bank.

Large withdrawals and/or first withdrawals may require additional verification in line with AML/CTF Regulations. These controls are in place as part of Commonwealth Regulation.

Select the ‘Withdrawal’ option on our platform and follow the links.

Our withdrawals are processed by bank transfer.

No, there are no fees for withdrawals.

Bets

Best to jump into Live Chat between 9am-9pm and speak to the team who can help guide you.

1. Some promotions like Punt Propels with increased odds have stake limits. In these cases happy for you to place a bet at the displayed odds.
2. You can only use one promotion per event. If you have tried to place a with Bonus and then a Punt Propel - then the second bet will be rejected.
3. Bonus use has limits. 1 per eligible event onyl. If you are using bonus on a selection of $10 greater then the maximum liability will be $1,500. Selections of less than $10 will be permitted in most cases to $2,000.
4. As a bookmaker there are times we must consider the total liability on a selection and on the event. This might mean at times we limit large stakes to manage overall liability. We aren’t here to pick the winners, that's for you the punter!

Sometimes results don’t come through as they are meant to. While we have review processes in place, if you are concerned please jump on Live Chat and speak with the team. They are here to help you resolve things.

It is important when you make your selections to carefully check them prior to selecting Confirm. This two step process is there to ensure you have time to check the bets. If you have made a mistake please reach out to Live Chat 9am-9pm immediately. This needs to be immediately after bet is placed in order for us to action. Bets will not be amended during or after an event.